Building Success Through Customer Service, A Post-Layoff Entrepreneur’s Guide

Does it seem like customer service has really fallen off since the pandemic?

It seems like most companies hide behind, websites with no phone numbers, multiple automated answering services or AI to solve their customer service relations. And this just adds to frustration of getting whatever you want, from the company you contact. It can drive you nuts.

With the AI revolution and most companies delivering sub-par customer service, this can be their Achillies heel you can take advantage of – and win big time.

Today we’re diving into why focusing on exceptional customer service is crucial when you’re starting and launching a business—especially after the life-altering experience of being laid off, unhappy with your job or onto the next big idea.

This isn’t just about making a good impression; it’s about creating a foundation for long-term success – and maybe becoming the David that beats Goliath and destroying your competition in the process.

So grab your coffee, your notepad, or whatever fuels your hustle, and let’s get started!

 

Being laid off can feel devastating, but it may just be that moment to pause and reflect.

Many successful entrepreneurs have taken that experience as a catalyst to start something new.

However, transitioning from employee to entrepreneur means wearing multiple hats—and customer service is one of the most important.

Why? Because when you’re starting out, your reputation is your business.

Without a history, a fancy office, or a big budget, you have one critical tool: how you make people feel.

That’s where customer service comes in. It’s your chance to connect, build trust, and stand out in a crowded market and possibly take over where others are falling short.

 

So, why does customer service matter so much? Here are three really important reasons:

1. First Impressions Last: When you’re new, every interaction counts. A positive experience can turn a one-time customer into a brand advocate who spreads the word for you. On the flip side, one bad experience can damage your reputation before you’ve even had a chance to grow.
2. Building Relationships: As a startup, you’re not just selling a product or service; you’re selling yourself. Exceptional customer service allows you to create personal connections. These connections foster loyalty, and loyal customers are not only more likely to return but also to recommend you to others.
3. Real-Time Feedback: Customer service is a goldmine for insights. Your customers will tell you what they love, what they don’t, and what they wish you offered. Listening to this feedback and acting on it can help you refine your product or service.

 

Now that we know why customer service matters, let’s talk about how to make it exceptional. Here are some actionable strategies:

1. Make It Easy to Reach You: Ensure your contact information is easy to find on your website, social media, or storefront. Use multiple channels—email, phone, chat, or social media—to meet your customers where they are.
2. Respond Quickly: Time is everything. Acknowledge inquiries or complaints promptly, even if you don’t have an immediate solution. A simple “We’re looking into this and will get back to you shortly” can go a long way.
3. Personalize the Experience: Use customers’ names and reference their specific concerns. People appreciate being treated as individuals, not just as transaction numbers.
4. Go the Extra Mile: Whether it’s a handwritten thank-you note, a follow-up email, or a small discount, these gestures show customers that you value them.
5. Train Yourself and Your Team: If you have employees, ensure they share your vision for exceptional service. If you’re a solopreneur, invest time in learning best practices for handling difficult situations and delighting customers.

 

Here’s the big picture: focusing on customer service isn’t just about surviving your first year. It’s about setting up your business for long-term success.

Loyal customers can become lifelong ambassadors for your brand.

They’ll forgive the occasional hiccup because they trust you’ll make it right. And in a world where word-of-mouth and online reviews can make or break a business, that trust is priceless.

Remember, you’re not just building a business— especially with what we help you create and enjoy in the LifeByDesign Insider Academy & Community, you’re building a community.

Exceptional customer service isn’t just the right thing to do; it’s the smart thing to do.

 

This wraps up todays Thoroughly Business Thursday.

I hope today’s article has inspired you to prioritize customer service as you build your business because it’s truly the right way to do things and it’s the ultimate tool for phenomenal success

If you enjoyed this episode, be sure to subscribe here and at LifeByDesign360.com, and share episode with someone you know that’s going through a layoff and wants something better, someone who wants to bust out of the JOB they have or someone who has a really cool idea that you think could take off.

You can also connect with me on LinkedIn or visit my website at lifebydesign360.com

Also, when you subscribe at LifeByDesign360, you’ll be the first to know about openings in the LifeByDesign360 Insider Academy and Community.

It’s there that you will find everything you need to get through a layoff, find the best job, start a side hack with unlimited consistent income and growth potential and the financial insights that will pave the fastest path to retirement success and total financial freedom.

Also, don’t miss tomorrow! I’m going to introduce you to others that did it. Started their own side hack, built it into a thriving business and are now set for the rest of their lives.

You’ll know their insider secrets that can help you to do the exact same thing!

Remember, resilience isn’t just about bouncing back; it’s about bouncing forward. Until next time, stay resilient and keep building!